The Mayor of Accra, Mrs. Elizabeth Sackey, has lauded Zoomlion Private Services for launching a digital payment platform to improve customer service.
According to her, the initiative is the best way to connect customers and the company and get her to bridge the ongoing digital agenda trumpeted by the Vice President, Dr. Mahamudu Bawumia.
She made this statement during Zoomlion’s launch of a digital payment platform, adding that ‘Borla on digitalization’ is the best way to go because it is easy, convenient, and a real-time solution to the current garbage situation in the country.
“Ghana will be a better place if we all welcome the new digital platform form dubbed “Tuaa na yenfa wo borla,” where a customer doesn’t have to see face to face the worker.
Mrs. Sackey said what makes the digital platform more laudable is the portion where a customer can complain when the ‘borla’ is not collected for months or weeks.
“I’m here today to applaud this exercise by Zoomlion because ‘borla’ is destroying our society and this digital initiative is in line with the ongoing digital agenda,” she stated.
Mrs. Sackey said when she took over as mayor, the Accra Metropolitan Assembly started an initiative to stop Ghanaians from dumping garbage into drains, “so paying for us to pick your ‘borla’ is a laudable idea.”
To complement the ongoing digital agenda, Zoomlion’s digital payment option is aimed at easing payment for customers and leveraging the power of technology to deliver improved services based on a deep understanding of their clients across the country.
This platform is also aimed at promoting responsible waste management practices in communities.
The launching train, which started at Madina Zongo Junction, moved through to Atomic Junction, Legon, Okponglo, Shiashie, Dzorwulu Junction, Apenkwa, Tesano, Abeka Junction, and continued to Kwame Nkrumah Circle before finally moving to Accra Central (AMA office).
The event was made colourful with young men and women in Zoomlion white T-shirts with the inscription ‘Change your ‘Borla’ style,’ distributing fliers containing information about the new digital app, and at the same time educating Ghanaians on how to use the app to pay ‘borla’ bills amidst dancing.
Speaking during the launch, the Managing Director of Zoomlion Private Services, Mr. Edwin Amoako, said all the customers need is a phone and dial *858#, select option 2 for waste payment, enter your customer ID, enter the amount, press send.
Mr. Amoako said that in an era where environmental sustainability is at the forefront of both individual and corporate conversations, Zoomlion recognizes the need for effective and hassle-free waste management solutions that address the specific needs of their clients.
This, he said, has resulted in the crafting of a multi-faceted digital payment solution to encourage their customers to ‘Change your Borla style” and adopt this new era of digitization along with its numerous benefits.
“To meet the digital drive and agenda, Zoomlion, has therefore, introduced an innovative suite of digital payment solutions tailored to meet the unique needs of modern businesses, whilst addressing the needs of the average customer across the nation.
“We do this through a bouquet of digital solutions available via, USSD code *857#, Zoomlion Application and Borla Taxi App found on Apple IOS and Google play Store,” he stated.
Mr. Amoako said the new App will bring ease, convenience and peace of mind to clients and customers who hither to, had limited avenues for payment.
“For the next few months, both new and existing clients of Zoomlion who use any of our digital platforms to pay for their residential and corporate waste management services in advance will enjoy many benefits including discounts and other added value services (T&Cs Apply).
He urged Ghanaian to look out for more alliances with other payment portals and services all in the bid to serve clients better.
As a result of this digitalization drive, new and existing clients of Zoomlion will now enjoy real-time data analytics to track and monitor payments and back, multiple platforms to make payments (Smart Phone, analog, IOS or Android), on-demand waste management services (Terms and conditions apply) and Easy and instant access to Zoomlion for complaints, requests, suggestions and feedback.
The launch of this digital payment services reaffirms Zoomlion’s position as a leader in the end-to-end integrated environmental sanitation space, committed to providing exceptional services to its clients.
“We will continue the relentless pursuit of innovation, combined with our vast experience in waste management in the country to build a better and cleaner Ghana for our generation and the ones after us,” he maintained.
