Scores of passengers who travelled with British Airways (BA) from London to Accra have expressed anger after arriving at the Kotoka International Airport (KIA) and realized that their luggage were left at Heathrow London.
The passengers, who were shocked at the turn of events, said they were left confused after they were informed that their luggage was dropped due to an overload of the airplane.
“This is disgraceful and deceitful on the part of BA and the least they can do is to charter an aircraft to send the luggage immediately to be re-united with passengers,” a passenger lamented.
The BA Flight 081 was rescheduled to take off 2 hours earlier than the original time of 2 pm.
Some of the passengers said they were handed forms upon arrival, indicating that British Airways knew of the situation before the plane departed Heathrow in London.
“The flight landed, and it was only as we prepared to exit the aircraft that we were told that some passengers’ luggage was not on the flight”.
In fact, when we got to the arrivals luggage hall, it transpired only about a dozen suitcases had been loaded, the carousel was empty,” the passenger added.
Some passengers regretted the situation, insisting that the airline should have informed them before jetting off.
“Had they informed passengers, I, for one, would have chosen to take another flight as I had essential and perishable items in my luggage including my medication. The pilot should have noticed that the aircraft weight was suspiciously light,” a passenger said.
Other passengers who narrated similar ordeal with British Airways in the past recounted that it took two weeks for their luggage and suitcases to be relocated to Accra.
Meanwhile, the airline has apologized to the passengers and promised to get the situation rectified.
“Due to operational constraints at London Heathrow, several bags were not loaded onto your flight. This may mean your bag may not be there when you land at Accra Airport.
We’re sorry for any inconvenience this may cause.
We are doing our best to get your bag to you as soon as possible”, a BA statement said.
