Management of Ghana Water Company Limited (GWCL) has begun a nationwide revenue mobilization exercise to retrieve all arrears owed by customers.
In a statement released by the company, disconnection teams and Task Forces in all the regions and districts Offices will disconnect all categories of customers whose bills are in arrears.
Disconnected customers will be made to pay their bills in full together with reconnection fees before they are reconnected.
Management of GWCL further added that, apart from disconnecting defaulters, the teams will also check illegal connections, self –reconnections and the use of in-line boosters pumps at customers’ premises.
All persons found to be engaged in such criminal activities shall be handed over to the Police for prosecution.
GWCL advise customers to make efforts to pay their bills and clear all arrears to avoid being disconnected.
Customers who have made payments must leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections.
Also, customers who have paid via mobile money or other electronic means will need to show SMS or electronic payment receipts as proof of payment.
Payments of water bills can be made at all Ghana Water Company Limited Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AirtelTigo cash, Slydepay, Express pay and all GWCL partnered banks across the country.
Follow the mobile money payment process’ on your network and pay your bills in comfort.
Management entreats customers to cooperate with the teams as they undertake this all-important exercise in our effort to collect and mobilize the much-needed revenue to improve on our water supply service in the country.
The statement concluded that the public is also encouraged to contact GWCL via WhatsApp on these numbers; 0555123393, 0555155524, or call 0207385088, 0207385089, 0207385090 for any enquiries.
The toll-free line is 0800 40 000 for Vodafone cells and landlines only and 0302 218240 for all other networks. The cooperation of the public is greatly appreciated.
