The Ghana Water Company Limited (GWCL) will embark on a nationwide revenue mobilisation exercise to retrieve all arrears owed by customers starting Monday, November 20, 2023.
According to the company, as part of the exercise, disconnection teams and task forces in the various regions and district offices will disconnect all categories of customers whose bills are in arrears, while disconnected customers will be made to pay their bills in full together with reconnection fees before they are reconnected.
In a statement released, Ghana Water Company Limited stated that, apart from disconnecting defaulters, the teams will check illegal connections, self-reconnections, and the use of in-line booster pumps illegally at customer premises. All persons found to be engaged in such criminal activities shall be arrested by the police and prosecuted.
“Paid-up customers must leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections. Also, customers who have paid via mobile money or other electronic means will need to show SMS or electronic payment receipts as proof of payment”, the release stated.
In addition, GWCL urged the public to make their payments either via mobile money or bank
“Payment of water bills can be made at all Ghana Water Limited (GWL) Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AT Cash, Slydepay, Express Pay and all GWL partnered banks across the country. Follow the mobile money payment process on your network and pay your bills in comfort. Payment can also be made via the GWL Customer App which can be downloaded from Google Play Store or App Store.”
Management encourages customers to cooperate with the teams as they undertake this all-important exercise in our effort to collect and mobilise the much-needed revenue to improve our water supply service in the country and therefore advises their valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected.
Read the statement from Ghana Water Company Limited below:
