Management of Ghana Water Company Limited has implemented an electronic billing system to address issues including slow billing, non-billing, non-reflection of bill payments, and difficulty in keeping track of meter readers.
Ing. Dr Clifford Abdallah Braimah, Managing Director of Ghana Water Company, noted that as part of efforts to improve customer services, GWCL has started a technological drive by introducing a drone metering system for capturing meter readings, catchment monitoring, and mapping, among others.
According to the utility company, the new system will link customer billing to customer location, enable online service connection application, enable bill payment anywhere in the world, eliminate armchair meter reading, effectively reduce human errors present in the current billing system, eliminate armchair meter reading, and shorten the time required for new service connections.
He then called on National Security to consider the illegal connection of water as a national security threat.
Speaking at the launch under the theme: ‘’Accounting To Our Customers,” Dr Clifford said when someone does an illegal connection; the person is threatening the lives of Ghanaians.
Ing. Abdallah Braimah, mentioned that the adhesives used to connect the pipes in households should be certified by the FDA Ghana as something friendly to human health, but if customers of Ghana water illegally connect water into their house, they cannot determine the adhesives in the pipes used.
He encouraged the public to report illegal water connections to help reduce the cost of producing potable water.
He also expressed worry over the level of devastation caused by illegal miners on various water bodies stating that the menace of the illegal miners along the water bodies has caused its turbidity to rise above the limit.